National Instructional Media Institute (NIMI)
Reservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills) - Chennai National Instructional Media Institute (NIMI) 2009 - 42
Contents
1.Practical
-Taking a Reservation through Phone
-Practice Front Office Procedure for Emergencies -I
-Practice Front Office Procedure for Emergencies -II
-Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX
-Guest Registration Card
-layout Room
-Waste Disposable ,Pest Control and Fire Safety
-Waste Management -I
-Waste Management -II
-Situation Handling
2.Theory
-Telephone Exchange
-Emergency in front office
-Role of Front office Department Type of Room
-Knowledge of Different Types of Room
-Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management
-Qualities of the Front office staff
3.Assignment & Test
MES96
National Instructional Media Institute (NIMI)
Hospitality
640.68 / NIM
Reservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills) - Chennai National Instructional Media Institute (NIMI) 2009 - 42
Contents
1.Practical
-Taking a Reservation through Phone
-Practice Front Office Procedure for Emergencies -I
-Practice Front Office Procedure for Emergencies -II
-Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX
-Guest Registration Card
-layout Room
-Waste Disposable ,Pest Control and Fire Safety
-Waste Management -I
-Waste Management -II
-Situation Handling
2.Theory
-Telephone Exchange
-Emergency in front office
-Role of Front office Department Type of Room
-Knowledge of Different Types of Room
-Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management
-Qualities of the Front office staff
3.Assignment & Test
MES96
National Instructional Media Institute (NIMI)
Hospitality
640.68 / NIM