The Effective Security Officer's Training Manual, Third Edition teaches today’s security officers the most important aspects of performing the job of a security officer professionally and effectively. Training is the most important element in becoming a professional security officer, but it is also often overlooked or underutilized. This straightforward, easy-to-follow, and well-organized text covers the essentials that security officers need as they face issues of growing technology and an emphasis on proactiveness and vigilance. The Effective Security Officer's Training Manual, Third Edition also covers many topics of current concern such as sexual harassment, crowd control, cultural diversity, persons with special needs, new technologies, and much more. With discussion questions at the end of every chapter and a full ancillary package accompanying the text, this manual is a comprehensive tool for developing a career as a successful and trusted professional security officer.

Contents
Dedication
Chapter 1. Introduction to Security
What is private security?
Development of private security in the United States
Security development and the future
September 11, 2001
New guidelines from ASIS
Summary
Chapter 2. Security Personnel
Standard 2.1 Training in private security
Standard 2.2 Professional certification programs
Standard 2.3 Job descriptions
Standard 2.4 Training related to job functions
Standard 2.5 Preassignment and basic training
Standard 2.6 Arms training
Standard 2.7 Ongoing training
Standard 2.8 Training of supervisors and managers
Standard 2.9 State authority and responsibility for training
Standard 2.10 State boards to coordinate training efforts
Hallcrest I
Hallcrest II
Number of employees
Some security guard companies are growing
ASIS International Private Security Officer Selection and Training Guideline
Recruitment of security officers
Training
Job description and performance evaluation
Security personnel
Summary
Chapter 3. Company Policies and Procedures
Important note for company-specific and site-specific procedures
Site-specific training and site orientation
Other post duties
Summary
Chapter 4. Ethics
What is ethics?
Ethical violations or cardinal sins of security officers
Reporting of ethical violations
Summary
Case study #1
Case study #2
Ethics questions
Chapter 5. Professionalism
Observe and report
Reduce improper behavior
Create peace of mind
Complement and support a client’s security program
Client relations
Perception versus reality
Appearance
Conduct and behavior
Nonsecurity duties
Summary
Discussion questions
Chapter 6. Public Relations
Image
Conduct
Attitude
Appearance
Importance of good public relations
Changing the perceptions
Summary
Discussion questions
Chapter 7. Cultural Diversity
Why cultural diversity is important?
Duty of the officer
Prejudice and racism
Summary
Discussion questions
Chapter 8. Persons with Special Needs
Intellectual disability
Learning disability
Interacting with people who have developmental disabilities
Communicating with people who have developmental disabilities
What do I do when I meet someone with a disability?
Summary
Exercises
Chapter 9. Interpersonal Communication
Importance of communication
Definition of communication
Encoding
Medium
Decoding
Nonverbal communication
Personality factors and communication
Communication systems
Informal communication
Climate of the organization
Active listening
Common sense tips
Summary
Exercises
Chapter 10. Communications Systems and the Importance of Communication in an Emergency
Two-way radio communication
Telephone
Public address systems and intercoms
Importance of internal communication before and during an emergency
Summary
Exercises
Chapter 11. Physical Security
Perimeter security
Fencing
Protective dogs
Building service security
Locks and keys
Safes
Vaults
Summary
Exercises
Chapter 12. Electronic Alarm Systems
Sensors
Receipt of alarms
False alarm problem
Access control systems
Summary
Exercises
Chapter 13. Camera Systems, Visual Observation, and Surveillance
Closed circuit television
The quad (think of four)
Simplex
The digital camera
Video analysis
Camera applications and advances
The security officer’s role with camera systems
Summary
Chapter 14. Observe and Report
Use of senses
Factors affecting observation
The observation process
Physical descriptions/general information
Incident scene
Summary
Exercises
Chapter 15. Report Writing and Notetaking
Types of security reports
Vehicle logs
Incident reports
Notetaking
Recordkeeping, storage, and use of computers
Security logs: practical suggestions
Summary
Questions
Chapter 16. Patrols
Patrol procedures
External patrols
Internal patrol
Pattern variations
Entrance and exit points
Tour rounds
Keys
Radio communication
Notebook
Flashlight
Problems in patrol
Use of senses
The sixth sense
Summary
Exercises
Chapter 17. Investigations
Types of security investigations
Summary
Exercises
Chapter 18. Sexual Harassment
What you should know
Investigations
Things to keep in mind
Management responsibility
Victim’s responsibility
Employee’s responsibility
Security officer’s responsibility
Conclusion
Summary
Questions
Practical application
Chapter 19. Internal Threats to an Organization
Theft indicators
Symptoms of dishonest employees
Elements of theft
Types of internal theft
Theft deterrent strategies
Package, vehicle, and locker inspections
Inspection policies and procedures
Summary
Exercises
Chapter 20. Overview of the Legal System
Sources of law
The courts
Civil law
The case may or may not be finished at this point
Good Samaritan law
Damages for civil lawsuits and torts
Important Sections of the U.S. Constitution
Summary
Exercises
Chapter 21. Court Testimony, Depositions, and Administrative Hearings
Preparation
Administrative hearing
Deposition
Courtroom testimony
Testimony time
Summary
Questions
Chapter 22. Introduction to Fire Protection
Fire estimates
What is fire?
Heat transfer
Heat sources
Flammable and combustible liquids
Extinguishing fires
Summary
Exercises
Chapter 23. Life Safety Code and Material Safety Data Sheets
National Fire Protection Association’s Life Safety Code Handbook
Fundamental requirements of the life safety code
Classification of occupancies
Means of egress
Features of fire protection
Building service and fire protection equipment
Material safety data sheets
Summary
Exercises
Chapter 24. Bloodborne Pathogens and Personal Safety
Bloodborne diseases
Modes of transmission
Personal protective equipment, work practices, and engineering controls
Hygiene practices
Decontamination and sterilization
Sharp objects
OSHA regulations—infection control program and exposure to bloodborne pathogens
Signs, labels, and color coding
Emergency procedures
Hepatitis B vaccinations
Security’s role in safety
Personal safety of security officers
Common injuries to security officers
Investigating the accident
Summary
Exercises
Chapter 25. Emergency Preparedness
Role of security in an emergency
Overview of the emergency preparedness plan
Development of the emergency plan
Serious injury
Tornadoes and severe weather emergencies
Floods
Winter storms
Bomb threats
Chemical spills
Summary
Exercises
Chapter 26. Crowd Control: Civil Disturbances and Labor Strikes
Causes of civil disorder
Control of crowds
Causes of civil disorder
Types of gatherings and potential for civil disorder
Psychological factors affecting crowds
Role of security in planning for crowd control
Civil disturbance
Spontaneous civil disorder
Crowd control responses
Summary of actions for security officers
Handling disputes
Summary
Exercises
Chapter 27. Driver Safety
Vehicle safety
Summary
Exercises
Chapter 28. Traffic Control
Job locations and conditions
Using personal protective equipment
Using traffic control devices
Personal traffic control equipment
Traffic control equipment
Using and interpreting signals
Remaining on duty
Signaling other security officers
Controlling vehicles and pedestrians
Professional conduct
Traffic control violations
Dangerous goods and other hazards
Broken gas lines and mains
Broken sewer lines and water mains
Summary
Exercises
Chapter 29. Substance Abuse
Pharmacological factors
Genetic factors
Personality factors
Dependence on alcohol
Dependence of the opioid type
Dependence of the barbiturate type
Dependence on marijuana
Dependence on cocaine
Dependence on amphetamines
Dependence on hallucinogens
Dependence on phencyclidine
Prescription drugs
Indicators of drug abuse
Summary
Exercises
Blood alcohol concentration (%BAC) guide
Chapter 30. Handling Disruptive People
The security officer’s role in preventing violence and providing assistance when violent situations occur
Assessing behavior and the potential for violence
Crisis management
Verbal skill management
Emotional/behavioral symptoms
Emotional/behavioral symptoms
Emotional/behavioral symptoms
Nonabusive psychological and physical intervention
Summary
Exercises
Chapter 31. Workplace Violence
What is workplace violence?
Workplace violence of a different form
Domestic violence and the workplace
Media attention
Studies and analysis
Whose concern is it?
Preventing violence: planning and strategic issues planning principles
Security survey and measures
Identifying and reporting threats and threatening behavior
Threat assessment
Summary
Exercises
Chapter 32. Private Security and Law Enforcement Cooperation
Summary
Exercises
Chapter 33. Nonsecurity Duties and Creating a Positive Impression
Nonsecurity duties
Summary
Exercises
Chapter 34. The Future of Security and Technology Enhancements
Continued technology advancements
Cameras
GPS tracking
Robots
Drones (unmanned aerial vehicles)
Role of security officers
What options exist for security officers?
Summary
Exercises
Index

Key Features
Meets ASIS International’s guidelines for Private Security Officer Selection and Training
Addresses the latest technological advancements that impact how today’s security officers do their jobs
Discusses the increased role security officers have in observing and reporting suspicious activities and events
Includes end-of-chapter discussion questions to enhance understanding