Managing Hotel Front Office Operations Mishra, Rajeev R.
By: Mishra, Rajeev R.
Contributor(s): Mishra, Rajeev R.
Material type:
BookPublisher: New Delhi CBS Publishers & Distributors Pvt. Ltd 2016Description: 582.ISBN: 978-93-85915-76-5.Subject(s): HospitalityDDC classification: 647.94
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
|
BSDU Knowledge Resource Center, Jaipur | 647.94 MIS (Browse shelf) | Available | 018094 |
contents
1. Introduction to travel and Tourism
2. Five 'A' s of Tourism
3.Tourism products
4.Impacts of Tourism
5.Tourishm in India
6.Types of Tourism
7.emerging Trends in Tourism
Part II
8. Introduction to the Hospitality Industry
9. Hotel guest and Guest Relation
10.Classifications of Hotels
11.Emerging Concepts in Hotels
12.Hotel Organization
Part III
13 An Introduction to the Front office
14 front office Communication
15 Front office Organization
16 Equipment used Front office Operations'
17 Knowledge about accommodation Products
18 Room Tariff
19 Guest Cycle
20 Handling Guest Complaints
21 Room Reservations
22 registration
23 handling Situations
24 bell Desk
25 Guest Services
26 Front Office and Guest Safety and Security
27 Check out and Account Settlement
28 front Office Accounting System
29 Night Auditing
30 Introduction to Hotel Revenue management
31 Forecasting Room Availability
32 Planning and Evaluatin Operations
33.The Electronic Front Office
34. Front Office Budgeting
35 Managing Human Resourvce in Front Office
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