National Instructional Media Institute (NIMI) <br/><br/>
Reservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills) 

 - Chennai  National Instructional Media Institute (NIMI)  2009 
 - 42 
<br/><br/>Contents <br/>1.Practical <br/><br/>-Taking a Reservation through Phone<br/>-Practice Front Office Procedure for Emergencies -I<br/>-Practice Front Office Procedure for Emergencies -II<br/>-Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX<br/>-Guest Registration Card <br/>-layout Room<br/>-Waste Disposable ,Pest Control and Fire Safety <br/>-Waste Management -I <br/>-Waste Management -II<br/>-Situation Handling <br/><br/>2.Theory <br/>-Telephone Exchange <br/>-Emergency in front office<br/>-Role of Front office Department Type of Room<br/>-Knowledge of Different Types of Room <br/>-Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management <br/>-Qualities of the Front office staff<br/><br/>3.Assignment & Test <br/> 
<br/><br/><label>ISBN: </label>MES96 
<br/><br/><label>Publisher. No.: </label> National Instructional Media Institute (NIMI) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality
<br/><br/><label>Dewey Class. No.: </label>640.68  / NIM