How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work
- London How to Books Ltd. 2014
- 212
Contents: 1. There's No Such Thing as Difficult People 2. If You Don't Like the Programme- Change It 3. Build a Better Frame of Mind 4. Prevention is Better than Cure 5. Choose to Be Assertive 6. The Power of Persuation 7. Strategies for Success