000			01405nam a22002177a 4500
999			_c1691 _d1691
003			OSt
005			20190427161800.0
008			180823b ||||| |||| 00| 0 eng d
020			_aMES96
028			_bNational Instructional Media Institute (NIMI) _c49148 _d10/07/2018 _q2018-19
040			_aBSDU _bEnglish _cBSDU
082			_a640.68 _bNIM
100			_aNational Instructional Media Institute (NIMI)
245			_aReservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills)
260			_aChennai _bNational Instructional Media Institute (NIMI) _c2009
300			_a42
504			_aContents 1.Practical -Taking a Reservation through Phone -Practice Front Office Procedure for Emergencies -I -Practice Front Office Procedure for Emergencies -II -Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX -Guest Registration Card -layout Room -Waste Disposable ,Pest Control and Fire Safety -Waste Management -I -Waste Management -II -Situation Handling 2.Theory -Telephone Exchange -Emergency in front office -Role of Front office Department Type of Room -Knowledge of Different Types of Room -Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management -Qualities of the Front office staff 3.Assignment & Test
650			_aHospitality
700			_aDGET, MLE, Govt. of India
942			_2ddc _cBK