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020 _a978-0-12-800003-8
028 _bAllied Informatics, Jaipur
_c6200
_d22/05/2019
_q2019-20
040 _aBSDU
_bEnglish
_cBSDU
082 _a363.2890973
_bBRI
100 _aBrislin, Ralph
245 _aThe Effective Security Officer's Training Manual
250 _b3rd
260 _aUK
_bElsevier -Butterworth-Heinemann
_cc2014
300 _a326
500 _aThe Effective Security Officer's Training Manual, Third Edition teaches today’s security officers the most important aspects of performing the job of a security officer professionally and effectively. Training is the most important element in becoming a professional security officer, but it is also often overlooked or underutilized. This straightforward, easy-to-follow, and well-organized text covers the essentials that security officers need as they face issues of growing technology and an emphasis on proactiveness and vigilance. The Effective Security Officer's Training Manual, Third Edition also covers many topics of current concern such as sexual harassment, crowd control, cultural diversity, persons with special needs, new technologies, and much more. With discussion questions at the end of every chapter and a full ancillary package accompanying the text, this manual is a comprehensive tool for developing a career as a successful and trusted professional security officer.
504 _aContents Dedication Chapter 1. Introduction to Security What is private security? Development of private security in the United States Security development and the future September 11, 2001 New guidelines from ASIS Summary Chapter 2. Security Personnel Standard 2.1 Training in private security Standard 2.2 Professional certification programs Standard 2.3 Job descriptions Standard 2.4 Training related to job functions Standard 2.5 Preassignment and basic training Standard 2.6 Arms training Standard 2.7 Ongoing training Standard 2.8 Training of supervisors and managers Standard 2.9 State authority and responsibility for training Standard 2.10 State boards to coordinate training efforts Hallcrest I Hallcrest II Number of employees Some security guard companies are growing ASIS International Private Security Officer Selection and Training Guideline Recruitment of security officers Training Job description and performance evaluation Security personnel Summary Chapter 3. Company Policies and Procedures Important note for company-specific and site-specific procedures Site-specific training and site orientation Other post duties Summary Chapter 4. Ethics What is ethics? Ethical violations or cardinal sins of security officers Reporting of ethical violations Summary Case study #1 Case study #2 Ethics questions Chapter 5. Professionalism Observe and report Reduce improper behavior Create peace of mind Complement and support a client’s security program Client relations Perception versus reality Appearance Conduct and behavior Nonsecurity duties Summary Discussion questions Chapter 6. Public Relations Image Conduct Attitude Appearance Importance of good public relations Changing the perceptions Summary Discussion questions Chapter 7. Cultural Diversity Why cultural diversity is important? Duty of the officer Prejudice and racism Summary Discussion questions Chapter 8. Persons with Special Needs Intellectual disability Learning disability Interacting with people who have developmental disabilities Communicating with people who have developmental disabilities What do I do when I meet someone with a disability? Summary Exercises Chapter 9. Interpersonal Communication Importance of communication Definition of communication Encoding Medium Decoding Nonverbal communication Personality factors and communication Communication systems Informal communication Climate of the organization Active listening Common sense tips Summary Exercises Chapter 10. Communications Systems and the Importance of Communication in an Emergency Two-way radio communication Telephone Public address systems and intercoms Importance of internal communication before and during an emergency Summary Exercises Chapter 11. Physical Security Perimeter security Fencing Protective dogs Building service security Locks and keys Safes Vaults Summary Exercises Chapter 12. Electronic Alarm Systems Sensors Receipt of alarms False alarm problem Access control systems Summary Exercises Chapter 13. Camera Systems, Visual Observation, and Surveillance Closed circuit television The quad (think of four) Simplex The digital camera Video analysis Camera applications and advances The security officer’s role with camera systems Summary Chapter 14. Observe and Report Use of senses Factors affecting observation The observation process Physical descriptions/general information Incident scene Summary Exercises Chapter 15. Report Writing and Notetaking Types of security reports Vehicle logs Incident reports Notetaking Recordkeeping, storage, and use of computers Security logs: practical suggestions Summary Questions Chapter 16. Patrols Patrol procedures External patrols Internal patrol Pattern variations Entrance and exit points Tour rounds Keys Radio communication Notebook Flashlight Problems in patrol Use of senses The sixth sense Summary Exercises Chapter 17. Investigations Types of security investigations Summary Exercises Chapter 18. Sexual Harassment What you should know Investigations Things to keep in mind Management responsibility Victim’s responsibility Employee’s responsibility Security officer’s responsibility Conclusion Summary Questions Practical application Chapter 19. Internal Threats to an Organization Theft indicators Symptoms of dishonest employees Elements of theft Types of internal theft Theft deterrent strategies Package, vehicle, and locker inspections Inspection policies and procedures Summary Exercises Chapter 20. Overview of the Legal System Sources of law The courts Civil law The case may or may not be finished at this point Good Samaritan law Damages for civil lawsuits and torts Important Sections of the U.S. Constitution Summary Exercises Chapter 21. Court Testimony, Depositions, and Administrative Hearings Preparation Administrative hearing Deposition Courtroom testimony Testimony time Summary Questions Chapter 22. Introduction to Fire Protection Fire estimates What is fire? Heat transfer Heat sources Flammable and combustible liquids Extinguishing fires Summary Exercises Chapter 23. Life Safety Code and Material Safety Data Sheets National Fire Protection Association’s Life Safety Code Handbook Fundamental requirements of the life safety code Classification of occupancies Means of egress Features of fire protection Building service and fire protection equipment Material safety data sheets Summary Exercises Chapter 24. Bloodborne Pathogens and Personal Safety Bloodborne diseases Modes of transmission Personal protective equipment, work practices, and engineering controls Hygiene practices Decontamination and sterilization Sharp objects OSHA regulations—infection control program and exposure to bloodborne pathogens Signs, labels, and color coding Emergency procedures Hepatitis B vaccinations Security’s role in safety Personal safety of security officers Common injuries to security officers Investigating the accident Summary Exercises Chapter 25. Emergency Preparedness Role of security in an emergency Overview of the emergency preparedness plan Development of the emergency plan Serious injury Tornadoes and severe weather emergencies Floods Winter storms Bomb threats Chemical spills Summary Exercises Chapter 26. Crowd Control: Civil Disturbances and Labor Strikes Causes of civil disorder Control of crowds Causes of civil disorder Types of gatherings and potential for civil disorder Psychological factors affecting crowds Role of security in planning for crowd control Civil disturbance Spontaneous civil disorder Crowd control responses Summary of actions for security officers Handling disputes Summary Exercises Chapter 27. Driver Safety Vehicle safety Summary Exercises Chapter 28. Traffic Control Job locations and conditions Using personal protective equipment Using traffic control devices Personal traffic control equipment Traffic control equipment Using and interpreting signals Remaining on duty Signaling other security officers Controlling vehicles and pedestrians Professional conduct Traffic control violations Dangerous goods and other hazards Broken gas lines and mains Broken sewer lines and water mains Summary Exercises Chapter 29. Substance Abuse Pharmacological factors Genetic factors Personality factors Dependence on alcohol Dependence of the opioid type Dependence of the barbiturate type Dependence on marijuana Dependence on cocaine Dependence on amphetamines Dependence on hallucinogens Dependence on phencyclidine Prescription drugs Indicators of drug abuse Summary Exercises Blood alcohol concentration (%BAC) guide Chapter 30. Handling Disruptive People The security officer’s role in preventing violence and providing assistance when violent situations occur Assessing behavior and the potential for violence Crisis management Verbal skill management Emotional/behavioral symptoms Emotional/behavioral symptoms Emotional/behavioral symptoms Nonabusive psychological and physical intervention Summary Exercises Chapter 31. Workplace Violence What is workplace violence? Workplace violence of a different form Domestic violence and the workplace Media attention Studies and analysis Whose concern is it? Preventing violence: planning and strategic issues planning principles Security survey and measures Identifying and reporting threats and threatening behavior Threat assessment Summary Exercises Chapter 32. Private Security and Law Enforcement Cooperation Summary Exercises Chapter 33. Nonsecurity Duties and Creating a Positive Impression Nonsecurity duties Summary Exercises Chapter 34. The Future of Security and Technology Enhancements Continued technology advancements Cameras GPS tracking Robots Drones (unmanned aerial vehicles) Role of security officers What options exist for security officers? Summary Exercises Index
520 _aKey Features Meets ASIS International’s guidelines for Private Security Officer Selection and Training Addresses the latest technological advancements that impact how today’s security officers do their jobs Discusses the increased role security officers have in observing and reporting suspicious activities and events Includes end-of-chapter discussion questions to enhance understanding
650 _aSecurity Manual
942 _2ddc
_cBK