000			02642nam a22002297a 4500
999			_c2238 _d2238
003			OSt
005			20190610161436.0
008			190610b ||||| |||| 00| 0 eng d
020			_a978-0-19-945884-7
028			_bAllied Informatics, Jaipur _c6235 _d5/6/2019 _q2019-20
040			_aBSDU _bEnglish _cBSDU
082			_a155.25 _bDEV
100			_aDevendra, Amitabh
245			_aSoft Skills For Hospitality
260			_aNew Delhi _bOxford University Press _c2015
300			_a340
500			_aSoft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals.
504			_aContents Chapter 1: Overview of Soft Skills for Hospitality Chapter 2: Self-management Skills Chapter 3: Communication Skills Chapter 4: Problem-solving and Critical Thinking Chapter 5: Negotiating Skills and Conflict Resolution Chapter 6: Leadership Skills Chapter 7: Teamwork and Team Building Chapter 8: Sales and Marketing Skills
520			_aFeatures • Provides easy and engaging presentation interspersed with numerous examples, tips, and strategies • Includes case studies on soft-skills related challenges through diverse situations such as negotiating in global environment, avoiding miscommunication at work, marketing local products amidst linguistic diversity, leading mergers, and acquisitions • Presents practitioner Insights by industry leaders from renowned institutions such as The Leela, Michigan State University, Lemon Tree Hotels, among others Online Resources The following resources are available to support the faculty using this text: • Instructor's Manual • PowerPoint Slides
650			_aHospitality
942			_2ddc _cBK