| 000 | 02623nam a22002417a 4500 | ||
|---|---|---|---|
| 999 |
_c2241 _d2241 |
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| 003 | OSt | ||
| 005 | 20190610164052.0 | ||
| 008 | 190610b ||||| |||| 00| 0 eng d | ||
| 020 | _a978-0-19-946469-2 | ||
| 028 |
_bAllied Informatics, Jaipur _c6235 _d5/6/2019 _q2019-20 |
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| 040 |
_aBSDU _bEnglish _cBSDU |
||
| 082 |
_a647.94 _bTEW |
||
| 100 | _aTewari, Jatashankar R. | ||
| 245 | _aHotel Front Office: Operations and Management | ||
| 250 | _b2nd | ||
| 260 |
_aNew Delhi _bOxford University Press _c2018 |
||
| 300 | _a404 | ||
| 500 | _aThe second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections—Hospitality Industry, Front Office Operations, and Front Office Management—have been thoroughly revised and made concise for better understanding of the concepts. Due to its exhaustive coverage and practical approach, this textbook is also suitable for professionals in the hospitality industry. | ||
| 504 | _aContents PART I: HOSPITALITY INDUSTRY Introduction to the Hospitality Industry Classification of Hotels Hotel Organization PART II: FRONT OFFICE OPERATIONS Front Office Organization Front Office Communication Room Tariff Guest Cycle and Room Reservations Registration Guest Services Check-out and Settlement Front Office Accounting Night Auditing Safety and Security PART III: FRONT OFFICE MANAGEMENT Computer Applications in Front Office Evaluating Hotel Performance Yield Management and Forecasting Hospitality Marketing Human Resource Management Environmental Management Total Quality Management | ||
| 520 | _aFeatures Discusses the functions of front office operations, and suggests ways and means to make them more effective Includes well-illustrated chapters with numerous photographs, flowcharts, illustrations, tables, and examples Contains cases to enhance critical thinking and relate concepts to real-life situations New to the Second Edition New sections: Includes new sections on cash and credit control, training and development of front office staff, and role of front office personnel in maximizing revenue Revised exercises: Provides new multiple-choice questions at the end of each chapter to facilitate understanding of the readers On the web: Augmented web resources for both teachers and students | ||
| 650 | _aHospitality | ||
| 942 |
_2ddc _cBK |
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