000			01710nam a22002177a 4500
999			_c2594 _d2594
003			OSt
005			20200228163812.0
008			200121b ||||| |||| 00| 0 eng d
020			_a978-93-85915-76-5
028			_bAllied Informatics, Jaipur _c7099 _d16/01/2020 _q2019-20
040			_aBSDU _bEnglish _cBSDU
082			_a647.94 _bMIS
100			_aMishra, Rajeev R.
245			_aManaging Hotel Front Office Operations _cMishra, Rajeev R.
260			_aNew Delhi _bCBS Publishers & Distributors Pvt. Ltd _c2016
300			_a582
504			_acontents 1. Introduction to travel and Tourism 2. Five 'A' s of Tourism 3.Tourism products 4.Impacts of Tourism 5.Tourishm in India 6.Types of Tourism 7.emerging Trends in Tourism Part II 8. Introduction to the Hospitality Industry 9. Hotel guest and Guest Relation 10.Classifications of Hotels 11.Emerging Concepts in Hotels 12.Hotel Organization Part III 13 An Introduction to the Front office 14 front office Communication 15 Front office Organization 16 Equipment used Front office Operations' 17 Knowledge about accommodation Products 18 Room Tariff 19 Guest Cycle 20 Handling Guest Complaints 21 Room Reservations 22 registration 23 handling Situations 24 bell Desk 25 Guest Services 26 Front Office and Guest Safety and Security 27 Check out and Account Settlement 28 front Office Accounting System 29 Night Auditing 30 Introduction to Hotel Revenue management 31 Forecasting Room Availability 32 Planning and Evaluatin Operations 33.The Electronic Front Office 34. Front Office Budgeting 35 Managing Human Resourvce in Front Office
650			_aHospitality
700			_aMishra, Rajeev R.
942			_2ddc _cBK