Reservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills)
By: National Instructional Media Institute (NIMI).
Contributor(s): DGET, MLE, Govt. of India.
Material type:
BookPublisher: Chennai National Instructional Media Institute (NIMI) 2009Description: 42.ISBN: MES96.Subject(s): HospitalityDDC classification: 640.68
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Contents
1.Practical
-Taking a Reservation through Phone
-Practice Front Office Procedure for Emergencies -I
-Practice Front Office Procedure for Emergencies -II
-Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX
-Guest Registration Card
-layout Room
-Waste Disposable ,Pest Control and Fire Safety
-Waste Management -I
-Waste Management -II
-Situation Handling
2.Theory
-Telephone Exchange
-Emergency in front office
-Role of Front office Department Type of Room
-Knowledge of Different Types of Room
-Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management
-Qualities of the Front office staff
3.Assignment & Test
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